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內容簡介
Hallmark Features
Two-pronged approach to improving interpersonal skills–first, basic concepts are introduced, then skill-building exercises are included that relate to that chapter’s topic.
Content that meets the federal skills for Interpersonal Training–-provides information and exercises that directly support components of five of the eight requirements.
Skill-building activities and self-assessment exercises–including interactive role plays.
Contemporary examples that keep your course current–-are included for each chapter.
Web Corners that highlight Internet resources–are included for each chapter.
Internet Skill-Building exercises–are included for each Web Corner section of the text.
New To This Edition
New! Chapter 5: Interpersonal Skills for the Digital Age–appears in this edition.
New! 6 new skill-building exercises, 2 new self-assessment quizzes, 5 new role—playing exercises, 15 new chapter-openers, and 20 new cases–appear in this edition.
作者簡介
Andrew J. DuBrin
現職:Rochester Institute of Technology
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